Privacy Policy — JSQUARED STUDIOS

Privacy Policy — JSquared StudiosHow we collect, use, disclose and protect personal information across our website, client portal and services.Last updated 17 September 2026.1. IntroductionThis Privacy Policy is issued by JSQUARED STUDIOS PTY LTD (ABN 36 692 526 097) (“JSquared Studios”, “we”, “us” or “our”). It explains how we handle personal information in connection with our website at www.jsquaredstudios.com.au (including the campaign, booking and recruitment pages available on that domain), our client portal at portal.jsquaredstudios.com.au, our communications with you and the creative production services we provide.We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.In this Privacy Policy, “personal information” has the meaning given in the Privacy Act 1988 (Cth): information or an opinion about an identified individual, or an individual who is reasonably identifiable.2. Personal information we collectThe personal information we collect depends on your relationship with us, and may include:

Enquiries and bookings: your name, business name, email address, telephone number, details of your project and your responses to questions on our campaign pages, such as your timing, requirements and indicative budget.

Applications to work with us: your social media profile, location, portfolio and rates.

Clients: contact and billing details, ABN, project briefs, production details and locations, questionnaire responses, feedback, approvals, invoices and payment records. When you sign an agreement electronically, we also record your typed signature, role, IP address, device information and the date and time of signing as evidence of execution.

Client portal users: account and sign-in details, account activity, notification preferences and, where you choose to connect a calendar, your availability.

Calls: telephone numbers, call times and duration, recordings of calls with our team, transcripts, and summaries and notes derived from them.

Crew and contractors: contact details, ABN, residential address, bank account details, rates of pay, availability and emergency contact details.

People featured in our productions: images, video and voice recordings.

Website and campaign activity: pages visited, the advertisement or link that referred you (including campaign parameters), device and browser information, and IP address.

We do not seek to collect sensitive information, such as health information. Where sensitive information is reasonably necessary — for example, an access requirement for a production — we will collect it only with your consent and use it only for that purpose.Where a client provides us with personal information about its staff, customers or other individuals, the client is responsible for ensuring it is entitled to do so.Where lawful and practicable, you may deal with us anonymously or using a pseudonym, such as when making a general enquiry. We will need your identifying details to provide a quote or deliver services.3. How we collect personal informationWe collect personal information:

directly from you, including through our website forms and booking tools, by email and telephone, through the client portal and during productions;

automatically, through cookies, tracking links and similar technologies when you use our website and campaign pages, as described in our Cookie Policy; and

from third parties, such as a person who refers you to us, a client that engages us for a project on which you work or appear, and publicly available sources such as business websites and social media profiles.

4. How we use personal informationWe collect, hold and use personal information to:

respond to enquiries, schedule consultations and prepare proposals;

plan and deliver our services, including scheduling productions, issuing calendar invitations, briefing crew and sharing work for review and approval;

provide and administer the client portal and send service communications, such as sign-in links, booking confirmations and invoice notifications;

issue invoices, process payments, pay crew and contractors, and maintain financial records;

maintain accurate records of our communications, including calls;

measure the effectiveness of our advertising, links and web pages, and improve our website and marketing;

send marketing communications, where permitted by law;

protect the security of our systems and detect and prevent fraud and misuse; and

comply with our legal, tax, accounting and insurance obligations.

We will not use or disclose personal information for a purpose other than the purpose for which it was collected unless you have consented, you would reasonably expect us to do so, or the use or disclosure is otherwise required or authorised by law.5. Call recording and artificial intelligenceCalls made to or from our studio phone system, including sales and client calls, may be recorded so that we can maintain accurate records. Recordings are transcribed, and we use artificial intelligence tools provided by third-party service providers to summarise calls, identify action items, assess the tone of conversations and maintain notes about enquiries and client relationships.These tools support our team; they do not make decisions about individuals. Decisions about the services we offer, the quotes we provide and the recommendations we make are made by people. We do not use computer programs to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests.If you would prefer not to be recorded, please let us know and we will arrange another way to communicate.6. Disclosure of personal informationWe do not sell personal information. We may disclose personal information to:

service providers that perform services on our behalf, as described below;

crew, contractors and collaborators engaged on a project, to the extent they need it to perform their role;

our clients, where you are engaged to work on, or appear in, a project we produce for them;

analytics and advertising providers, as described in Analytics and advertising;

our professional advisers, including accountants, lawyers and insurers;

a prospective purchaser of, or successor to, all or part of our business; and

courts, regulators, law enforcement agencies and other parties where required or authorised by law.

The service providers we use include providers of:

website and application hosting, databases and data storage;

email delivery and electronic communications;

telephony, call recording and transcription;

artificial intelligence services;

analytics and advertising measurement;

appointment scheduling;

accounting, invoicing and payment processing;

file storage, delivery and review; and

error monitoring and security.

These providers handle personal information on our behalf in order to provide their services to us. Card payments are processed by our payment provider, and we do not store full card details. A current list of our service providers is available on request from info@jsquaredstudios.com.au.7. Analytics and advertisingOur website uses Google Analytics to help us understand how visitors use it. Google Analytics uses cookies to collect information such as the pages you visit and how you arrived at our website. You can read about how Google uses information from sites that use its services.Our campaign and booking pages use the Meta Pixel and Meta’s Conversions API. When you visit these pages, Meta receives information such as your IP address, browser details and the page and advertisement involved. When you submit an enquiry through one of these pages, we also share your email address and telephone number with Meta in hashed form. Meta and other third parties may use cookies, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target advertisements. Meta handles this information in accordance with its Privacy Policy.Links in our advertisements and social media posts contain campaign parameters, and a first-party cookie records the link that referred you so that we can attribute your enquiry to the correct campaign.You can opt out of analytics and interest-based advertising as described under Managing cookies in our Cookie Policy.8. Direct marketingWe will only send you marketing communications where you have consented, or where we are otherwise permitted to do so under the Spam Act 2003 (Cth) and the Australian Privacy Principles. Each marketing message identifies us and includes a functional unsubscribe facility, and we will give effect to unsubscribe requests within five business days.Service communications, such as sign-in links, booking confirmations and invoices, are not marketing communications and will continue while you are a client.9. People featured in our productionsWhere an individual is featured in content we produce — for example, as talent, an interviewee or a member of a client’s team — we or our client seek their consent to the use of their image, voice and likeness, generally through a release form. For individuals under 18, consent is sought from a parent or guardian.Individuals may appear incidentally in footage captured at events or in public places. We aim to keep this incidental and to comply with any filming notices displayed by the venue or event organiser.If you appear in content we have published and would like it reviewed, contact us at info@jsquaredstudios.com.au with a link to or description of the content. We will consider your request promptly and, where appropriate, edit, obscure or remove the content. Where the content belongs to a client, we will refer your request to them.10. Overseas disclosureSome of our service providers are located, or store information, outside Australia, including in the United States and other countries in which they or their data centres operate. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.11. Storage and securityWe hold personal information electronically using secure, cloud-based systems. We take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps include encryption in transit, access controls that restrict information to authorised personnel (and, within the client portal, to the relevant client organisation) and tamper-resistant records of signed agreements.If we experience a data breach that is likely to result in serious harm, we will notify affected individuals and, where required, the Office of the Australian Information Commissioner.No method of transmission or storage is completely secure. Please keep your portal sign-in details confidential and notify us immediately if you believe they have been compromised.12. RetentionWe retain personal information only for as long as it is required for the purposes described in this Privacy Policy, or as required by law, including:

client, financial and agreement records — generally for seven years after our engagement ends, to meet our tax, accounting and legal obligations;

enquiries that do not proceed, including call recordings and transcripts — for as long as reasonably required, after which they are deleted or de-identified;

crew and contractor records — for the duration of the engagement and afterwards for the period required by tax and employment laws;

analytics data — for no longer than 14 months; and

published content — for as long as it forms part of our portfolio, subject to any request made under People featured in our productions.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.13. Access and correctionYou may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us at info@jsquaredstudios.com.au. We may need to verify your identity before responding.We will respond within a reasonable period, generally within 30 days. We do not charge for making a request, but may charge a reasonable fee for providing access in some circumstances. If we refuse a request, we will give you written reasons, except where it would be unreasonable to do so, and explain how you may complain.14. ComplaintsIf you have a concern about how we have handled your personal information, please contact our Privacy Officer using the details in Contact us. We will acknowledge your complaint within five business days and aim to respond within 30 days.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.15. Contact usFor questions or requests relating to this Privacy Policy, please contact our Privacy Officer:

Email: info@jsquaredstudios.com.au

Post: Privacy Officer, JSquared Studios, Unit 215, 78 O’Riordan Street, Alexandria NSW 2015

16. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date. Where a change materially affects how we handle your personal information, we will take reasonable steps to notify current clients.JSQUARED STUDIOS PTY LTD · ABN 36 692 526 097 · ACN 692 526 097 · Unit 215, 78 O’Riordan Street, Alexandria NSW 2015 · info@jsquaredstudios.com.au Home Our Work Investment About Contact